Customer Success Manager - BEAMON AI (DACH)
Where law meets AI: make complex legal AI simple and valuable for self-serve customers. Shape adoption strategy & ROI, then roll up your sleeves to help lawyers work faster. Near-native German a must.
We usually respond within a week
Customer Success Manager - BEAMON AI (DACH)
As our Customer Success Manager - BEAMON AI (DACH) you will operate at the intersection of law, technology, and customer enablement, with a strong focus on making complex AI-driven functionality understandable, usable, and valuable for self-serve customers.
Your role is pivotal in driving business growth, ensuring customer satisfaction, and identifying opportunities for expansion. The ideal candidate is a forward-thinking, sharp, and motivated professional with a passion for technology adoption. Your responsibilities will include providing data-driven strategic insights, maintaining high operational standards, and collaboratively solving complex business problems.
This is a hands-on AI adoption role that has a strong technical component. Therefore we are looking for someone who is comfortable navigating uncertainty: you will think about adoption strategy, and ROI metrics, but also roll up your sleeves to help our customers accelerate their legal work through the power of AI. We are currently only considering candidates with near-Native proficiency in German.
Travel may be required.
THE ROLE
Work proactively with our customers to ensure they are successfully leveraging our products and creating business value with BEAMON AI.
Use analytics and feedback to maintain stakeholder engagement and customer satisfaction nurturing accounts for renewals and expansion.
Ensure customer retention and customer satisfaction through increased product adoption and increased usage.
Monitor product usage patterns to proactively identify users who are stuck or at risk of churning
Be hands-on in solving technical issues for your customers
Build relationships with assigned customers and strategically identify opportunity for growth and expansion.
Be the customer advocate while capturing customer feedback and collaborating with the Product team to improve our product.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Travel to meet our customers or to join or speak at international events and conferences.
WHAT WE’RE LOOKING FOR
MUST HAVE
Native German speaker
Highly fluent English speaker
B.Sc./M.Sc./MBA degree in business, law, computer science or a related field.
Experience/touchpoints in the legal or legal tech industry.
Ability to stay calm, patient, and empathetic when assisting customers.
You have strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders.
You are effective at working cross‑functionally in a high‑trust environment.
Comfortable working in a fast-paced, dynamic startup environment.
You leverage AI in your daily work.
NICE-TO-HAVE
Experienced in customer support, success, or enablement in legal tech
Experience with rolling out AI software and stewarding AI adoption.
Proficiency with adoption and product analytics tools such as Userpilot or Pendo.
Background in conducting webinars or training sessions
Start-up and remote work experience
WHAT WE OFFER
Competitive compensation package: We offer competitive salary packages that reflect your skills, experience, and the impact you’ll have on our team.
Competitive Benefits: Along with 30 vacation days, we also offer Wellhub, JobRad, a generous Work From Home Allowance to make sure your home office has everything you need, paid parental leave & more!
Cutting-Edge Technology: You’ll be at the forefront of tech, working with advanced AI models, including large language models (LLMs) and Retrieval-Augmented Generation (RAG) techniques, gaining hands-on experience with the latest innovations.
High-impact role: Your contributions will directly shape BEAMON’s growth and success.
Collaborative and innovative team: Join a company with a strong culture of ownership, ambition, and teamwork.
Team Onsites: We regularly organize team off-sites at exciting destinations across Europe, where we come together to collaborate, bond, and have fun. So far we went to Portugal, Italy and Greece – stay tuned for this year’s destination!
Learning & Growth: You will have the opportunity to learn and grow every day, especially in AI-driven technologies, as we push the boundaries of what’s possible in automation.
ABOUT BRYTER
Our mission is to enable legal professionals to do their jobs better. We do this by combining the power of AI with the precision and control of workflows with BEAMON AI and BRYTER Workflows.
BEAMON AI supports legal professionals in their work: from drafting, summarising and research, to contract revie. BRYTER Workflows uses rule-based and AI workflows to orchestrate legal processes and document automation.
In short, we’ve built a platform that enables lawyers to get more done every day, without working longer hours.
Global brands like McDonald’s and ING Bank, and law firms like Ashurst and Linklaters, use BRYTER every day to improve efficiencies and scale their services.
BRYTER is a remote-first company with offices in New York, London and Frankfurt.
CURIOUS? PLEASE APPLY
Multiple studies have found that women/non-binary people on average seek to match a high percentage of a role's requirements before applying. We encourage everyone to apply, even if they feel they might not fulfill all listed requirements fully. We'd like you to give us a chance to evaluate your skills and experience. We're curious to hear from you and learn what you believe you'd bring to the role and the team. For people living with disabilities, chronic illnesses, or neurodiversity, adjustments, and support can make a decisive difference in the interviewing process. Please let us know if you need any accommodations (specific tools, more time, additional breaks, etc.) and feel comfortable disclosing this, and we'll do our best to meet them.
- Department
- Commercial
- Location
- Remote – Germany
- Employment type
- Full-time
Remote – Germany
Why work at BRYTER?
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We believe in flexibility
That means most positions are remote-first.
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We will set you up for success
This includes a work-from-home stipend to make sure you have everything you need to do your best work!
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Great PTO
So you can recup & come back refreshed.
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Epic Onsites
Last year we went to Tuscany!
Workplace & culture
We are a remote-first Software-as-a-Service company, with people across UK, Europe, and the USA. We believe that teams are more important than businesses and we are convinced that the right team can have the greatest impact. Our management team has successfully built, scaled and sold companies before and wants to create an environment where everyone can grow to their full potential and flourish.
We want our team members to take responsibility, to understand the mission and, ultimately, to be happy. That is why our organization is optimized to foster employee happiness, allowing everyone to have as much ownership, autonomy and mastery as possible. If you want to hear it straight from the horse’s mouth on what this means, how working at BRYTER is like, our CPO and Co-Founder Michael Hübl has recorded a webinar, where he shares a bit about our remote-first working culture.
Being remote-first means we work extra hard to foster relationships, including weekly check-ins, at a team and company level, and an in-person get-together twice per year where we spend the time strategizing, planning as well as just talking, having fun and getting to know each other better. Our last Onsite was in Tuscany, and prior to that it was on a beach in Portugal!
About BRYTER
BRYTER is a fast-growing B2B SaaS company that provides legal, compliance and ethics professionals with the tools to automate workflows and turn their expert knowledge into digital applications. BRYTER offers two products: an AI powered policy management solution that enables compliance teams to make their policies and content accessible, and a no-code automation platform that enables teams to build self-service applications, automate workflows and digitize contracting.
BRYTER was named Leading Legal Technology Company of the Year by the Financial Times, listed as one of the top 100 European B2B soonicorns by Sifted and one of the hottest startups by Wired.
At BRYTER, we are remote-first, with office hubs in London, Frankfurt, and New York. Being remote-first means we have invested a lot in creating our own cultural reality: one that places our team members at the center of everything. Being remote-first means we have a diverse, encouraging and hands-on culture and we are looking for a bright, high-energy individual with a passion to learn and contribute to the success of the company as a whole.