As our Customer Success Manager - AI (DACH) you will operate at the intersection of law, technology, and customer enablement, with a strong focus on making complex AI-driven functionality understandable, usable, and valuable for self-serve customers. You will be responsible for driving sustainable adoption by combining hands-on customer support with scalable enablement and data-driven insights. Your work will directly support legal professionals in achieving measurable efficiency gains through AI.

This is a hands-on role with a strong technical component. You will work in an evolving AI product environment and are expected to navigate uncertainty with a structured, solution-oriented approach. Alongside contributing to adoption strategies and success frameworks, you will actively support customers in applying AI to real legal workflows. The role is well suited for someone who combines legal expertise with technical curiosity and values precision, reliability, and practical impact. Travel may be required.

THE ROLE

• Become an expert of our AI Workflow platform and be comfortable with explaining technical concepts to a non-technical audience as well as working with our world-class developers.

• Providing first-line technical support to self-serve customers, addressing customer inquiries and resolving technical issues with empathy and efficiency and seeing any potential issues through to a resolution.

• Developing and maintaining Help Center content, documentation, and other scalable support formats to enable independent and compliant use of BEAMON AI

• Tracking product usage and defining adoption and ROI metrics to assess customer success and inform continuous improvement

• Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to our Engineering teams, if necessary.

WHAT WE’RE LOOKING FOR

MUST HAVE

• Highly fluent (or native) German speaker

• Highly fluent English speaker

• 3+ years of experience in a technical support or customer success role.

• Ability to stay calm, patient, and empathetic when assisting customers.

• Previous work in SaaS or AI.

• You have strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders.

• You are effective at working cross‑functionally in a high‑trust environment.

• You can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident.

• Previous experience creating customer-facing documentation or video tutorials.

• Proficiency with support tools such as Intercom or Zendesk.

• Comfortable working in a fast-paced, dynamic startup environment.

• Excellent written and verbal communication skills.

NICE-TO-HAVE

• Experienced in customer support, success, or enablement for in legal tech or with AI adoption.

• Proficiency with adoption and product analytics tools such as Userpilot or Pendo.

• Experience in the legal or legal tech industry.

• Background in conducting webinars or training sessions

• Start-up and remote work experience

WHAT WE OFFER

• Competitive Benefits: Along with 30 vacation days, we also offer a pension, a generous Work From Home Allowance to make sure your home office has everything you need, paid parental leave & more!

• Cutting-Edge Technology: You’ll be at the forefront of tech, working with advanced AI models, including large language models (LLMs) and Retrieval-Augmented Generation (RAG) techniques, gaining hands-on experience with the latest innovations.

• High-impact role: Your contributions will directly shape BRYTER’s growth and success.

• Collaborative and innovative team: Join a company with a strong culture of ownership, ambition, and teamwork.

• Team Onsites: We regularly organize team off-sites at exciting destinations across Europe, where we come together to collaborate, bond, and have fun. So far we went to Portugal, Italy and Greece – stay tuned for this year’s destination!

• Competitive compensation package: We offer competitive salary packages that reflect your skills, experience, and the impact you’ll have on our team.

• Learning & Growth: You will have the opportunity to learn and grow every day, especially in AI-driven technologies, as we push the boundaries of what’s possible in automation.

ABOUT BRYTER

BRYTER is the AI and No-code Platform that enables law firms and in-house legal teams to work more efficiently.

By combining the power of AI with the precision of workflows, BRYTER's two products – the BRYTER No-code Platform and AI Agents – improve productivity and make services accessible to clients and business partners.

Using our No-code Platform, law firms automate workflows – from document automation to fund management.Using our AI Agents, teams can be more productive by automating everything from replying to commercial requests to completing infosec questionnaires.

Law firms like Paul Hastings, Ashurst and Linklaters and legal departments from global brands like ING Bank and McDonald's use BRYTER every day to improve efficiencies and scale their services.

BRYTER is a remote-first company with offices in New York, London, and Frankfurt.

CURIOUS? PLEASE APPLY

Multiple studies have found that women/non-binary people on average seek to match a high percentage of a role's requirements before applying. We encourage everyone to apply, even if they feel they might not fulfill all listed requirements fully. We'd like you to give us a chance to evaluate your skills and experience. We're curious to hear from you and learn what you believe you'd bring to the role and the team. For people living with disabilities, chronic illnesses, or neurodiversity, adjustments, and support can make a decisive difference in the interviewing process. Please let us know if you need any accommodations (specific tools, more time, additional breaks, etc.) and feel comfortable disclosing this, and we'll do our best to meet them.